Return and Refund Policy Disney Lorcana

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, for any reason and without a justification

Return shipping costs are the responsibility of the customer. We don’t charge any restocking fees.

For a full refund, it is important that you return the product in its original condition and undamaged. Make sure the product is properly and securely packaged for the return shipment. If we receive the product damaged or incomplete, we may deduct money from the amount to be refunded.

To start a return, you can contact us at info@tcgking.nl. Please note that returns will need to be sent to the following address:

Christiaan Huygenshof 140

1185 XH Amstelveen

Netherlands

If your return is accepted, we’ll email you a prepaid return shipping label that you can download and print. You’ll also receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@tcgking.nl.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

We do not accept returns for:

  1. for the provisions of services after the service has been fully performed, provided that the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader; 
  2. for the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;; 
  3. for the supply of goods made to the consumer’s specifications or clearly personalized; 
  4. for the supply of goods which are liable to deteriorate or expire rapidly; 
  5. for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; 
  6. for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items; 
  7. for the supply of alcoholic beverages, whose price has been agreed at the time of the conclusion of the sales contract, whose delivery can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader; 
  8. where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, during the visit, the trader provides services that are additional to those specifically requested by the consumer (i.e. repair or maintenance), the right of withdrawal will apply to those additional services or goods. Similarly, if during the visit the trader supplies goods other than the replacement parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to these goods; 
  9. for the supply of sealed audio or video recordings, or sealed computer software, which were unsealed after delivery; 
  10. for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
  11. concluded at a public auction; 
  12. for the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;

If you are unsure whether your item falls into one of these categories, please contact us at info@tcgking.nl before requesting a return.

 

Exchanges
We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise, you will be responsible for the depreciation of the goods and might receive a partial refund.

 

For the delivery of goods - Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 10 days from the day we received and inspected your return.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct shipping cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tcgking.nl.